SGLuxury Transport
Terms of Service
Last updated: 15 July 2026
Bookings and confirmation
A website, WhatsApp, phone, or email enquiry is not a confirmed booking until SGLuxury Transport has accepted the trip details, vehicle, timing, and quoted price. Please review the confirmation and report errors promptly.
Pricing and payment
Published rates are starting or indicative prices unless stated otherwise. The confirmed quote may account for route, vehicle, date, waiting, parking, tolls, additional stops, and special requests. Payment timing and method are stated with the booking confirmation.
Pickup and waiting
Customers are responsible for providing accurate pickup, contact, passenger, luggage, and flight information. Complimentary waiting periods and additional waiting charges depend on the confirmed service. A booking may convert to a minimum hourly charge after the stated waiting allowance.
Changes and cancellations
Changes are subject to vehicle and chauffeur availability. Any cancellation, amendment, refund, or no-show terms supplied with the booking confirmation form part of the booking agreement. Contact dispatch as early as possible when plans change.
Passengers, luggage, and conduct
The customer must select a vehicle suitable for all passengers, child-seat needs, and luggage. Passengers must follow applicable laws and reasonable safety instructions. Smoking, unlawful activity, dangerous conduct, and damage to the vehicle are prohibited.
Delays and service changes
We take reasonable steps to provide the confirmed service, but traffic, weather, road closures, mechanical issues, government action, and other events outside reasonable control may affect timing. Where necessary, a comparable replacement vehicle or adjusted arrangement may be offered.
Contact and governing law
These terms are governed by the laws of Singapore. Questions may be sent to booking@sgluxurytransport.com or +65 8975 5035.